Pembury & Stone
Talk to sales
How we work

The process,
from the first call to the Monday page.

Nothing to install. Twenty minutes, two to five days, then one page a week.

Step one

One call. One map.

“Hi, it’s Maria fromyour business.”a person · your name“Thursday morning works.See you then.”booked · confirmed the day beforenever ‘on behalf of’

Twenty minutes. How enquiries reach you, what happens to a quote, who calls back. We write the map down.

Wrong fit? We say so and leave it.

Step two

Discovery. We learn your business.

your voice note · 12 minWhat they askObjectionsPrices · lead timesTechnical Q&Athe knowledge baseread by every caller

You walk us through it. What customers ask first. What they push back on. Prices, lead times, the technical questions. The things that come up every week.

Do it on a call, or record a voice note while you drive. We turn it into your knowledge base.

  • +What customers usually ask
  • +The objections, and your answers
  • +Prices, lead times, what you do not do
  • +Technical Q&A, in your words
The knowledge base

One place. Your answers. The desk’s playbook.

Every answer from discovery lives in one place you can read and correct. The desk works from it on every call and every message. It grows each week from what customers say.

Step three

Setup, day by day.

Your phone rings as before. What you cannot take comes to us.

  1. Day 1The call. One number in writing.
  2. Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
  3. Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
  4. Day 3 to 5Scripts approved. Test enquiries. Live.
  5. Day 7Your first Monday Number.
  6. Day 30The first month reviewed against the plan. The knowledge base updated.
Step four

A day on the desk.

PhoneWhatsAppEmailWeb formOne deska person answersevery thread loggedeight to eight · seven days

A person in minutes. Three questions. A booking in your diary. Every quote on the rail. Every touch logged.

  1. 09:12Web form. Kitchen quote.Called back in 4 min. Site visit booked.
  2. 10:40WhatsApp. “Do you do this?”Answered. Sent the price list. Call booked.
  3. 12:15Lunch. Three calls.All answered. Two qualified.
  4. 13:05Quote sent last week. Silent.Chased. Accepted.
  5. 16:30Twelve old customers, no order since March.Called. Four reordered.
  6. 17:55After hours. New lead.Answered. Meeting Monday 10.
The rail

Day two, five, nine, fourteen.

Quote sentday 0messageday 2callday 5messageday 9callday 14An answer. Yes, or a date.

Message, call, message, call. Then a date to come back. Never on a Sunday. One ‘stop’ ends it.

What you see

One page, every Monday.

Monday · week 4Leads42Replied42Qualified27Booked19Won11Lost8why we lostprice 4 · timing 3went elsewhere 1

Leads, replied, booked, won, lost. And why, in the customer’s words.

What we need

Four things. You have them.

Twenty minutes. Call forwarding. WhatsApp and inbox access. Diary access.

  • +Twenty minutes
  • +Call forwarding
  • +WhatsApp and inbox access
  • +Diary access
Our rules

In your name.

  1. 01

    We always say who we call for.

    “It’s Maria from your company.” Never “on behalf of”.

  2. 02

    No AI voice.

    A machine may remind. Only a person may persuade.

  3. 03

    One “no” ends it.

    “Stop” ends everything. Same day.

  4. 04

    Call windows.

    Nine to one, four to seven. Never on a Sunday.

  5. 05

    Your data stays in the EU.

    Every use named. No training on it.

  6. 06

    Never two competitors.

    One business per trade, per town.

Let’s look at your sales front.

Twenty minutes with our sales team. We map how enquiries reach you, and what happens after.

Talk to our sales team

In Malta. In your name. People, not bots.