Follow-up.
Someone’s actual job.
The quote you sent last Tuesday is sitting in an inbox. We chase it on a fixed rail until there is an answer.
- of sales need 4+ touches
- 80%
- touch most businesses make
- 1
- on our rail
- 4
Most sales need four touches. Most stop at one.
Day two: a message. Day five: a call.
The single biggest change most clients see in month one.
Day two, five, nine, fourteen.
Day two: a short message. ‘Did the quote reach you?
Every touch is logged with the outcome. Not reached, reached and thinking, reached and no, reached and yes.
One desk. Every channel. Every lead worked.
Your channels route to one desk in Malta. A person answers as your business, in minutes.
We qualify, book, chase and log every lead. You see it all on one page every Monday.
- Reply in minutes
- Qualify and book
- Chase every quote
- Call past customers back
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
One page. Every Monday.
Leads in, replied, qualified, booked, won, lost. And for every loss, the reason in the customer’s words.
After a month you know exactly what to fix.
Live in two to five days. Nothing to install.
Day one: the call, one number in writing, and discovery. Day two: channels connected. By day five we are answering.
Your phone rings as before. What you cannot take comes to us.
Less than one hire. Never off sick.
One hire in Malta is about €2,400 a month before tools, holidays and notice. They cover forty hours.
We price on volume, nothing else. One call and you have a number in writing.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1The call. One number in writing.
- Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
- Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
- Day 3 to 5Scripts approved. Test enquiries. Live.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
Will this annoy my customers?+
No. Four polite touches over two weeks, from a person who knows the job, is what customers expect from a business that wants the work. Silence is what annoys them.
Can I change the rail?+
Yes. The default is day two, five, nine, fourteen. Longer sales cycles get a longer rail. We agree it on the first call.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- ServiceOutsourced sales for small businessesOutsourced sales run as one service: replies in minutes, qualification, appointment setting, quote follow-up and customer reactivation. People, not bots.
- ServiceSales pipeline management: every lead worked until it closesOutsourced sales pipeline management. Every lead tracked from enquiry to won or lost, worked by a person, reported weekly with reasons. No CRM for your team to learn.
- ServiceCustomer reactivation: past customers called with a reason to returnReactivation calls for small businesses. Past customers called every month with the month’s offer or a due service. By a person, in your name. The cheapest sales you will ever make.
- Where we workThe sales front for trades in MaltaOutsourced sales for plumbers, electricians, builders, aluminium, kitchens and AC in Malta. Enquiries answered while you are on site, quotes chased, jobs booked. In your name.
- GuideThe benefits of outsourcing sales for a small businessWhat a small business actually gains from outsourcing sales: faster replies, chased quotes, a full diary, a clean pipeline and one number every Monday. And what it does not fix.