Seven questions
before you sign.
Outsourced sales goes wrong in the same few ways. These questions catch all of them.
- questions
- 7
- about price
- 0
- opening line to ask for
- 1
What exactly do you say when you pick up, or when you call?
Ask for the opening line, word for word. If it is ‘on behalf of’ or ‘from a partner of’, your customers will hear an agency.
Which parts are a person and which are a machine?
Do not accept ‘AI-assisted’. Ask what a machine does and what a person does.
Where does my customer data live, and who else can see it?
Ask for the data processing agreement before the sales deck. It should name the country, every use, whether any AI model touches the data, and whether it is ever used to train anything.
Do you work for my competitor?
A desk that sells for two rivals in the same town will always favour one, and it will not be you. Ask for exclusivity by trade and town, in writing, before anything else is signed.
What do I see, and how often?
If the answer is a monthly PDF of call counts, walk away. You want leads, replies, bookings, wins, losses and the reason for every loss, weekly, on a page you can open any time.
What happens if it does not work?
Ask for the exit. The right answer is a target in writing before the start, no contract for the first ninety days, and free work or a refund if the target is missed.
How long until we are live, and what do I have to install?
Two to five days for a single site is normal. More than two weeks is a heavy process.
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
Your data stays in the EU.
We are your processor. The agreement names every use.
One business per trade, per town. We never sell for your competitor.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1The call. One number in writing.
- Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
- Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
- Day 3 to 5Scripts approved. Test enquiries. Live.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
Do you answer all seven?+
Yes. The answers are on this page. Our opening line is your name. A person makes every selling call. Data stays in the EU. One business per trade, per town. One page every Monday. Ninety days without a contract. Live in two to five days, nothing to install.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- GuideThe benefits of outsourcing sales for a small businessWhat a small business actually gains from outsourcing sales: faster replies, chased quotes, a full diary, a clean pipeline and one number every Monday. And what it does not fix.
- GuideIn-house vs outsourced sales for a small businessAn honest comparison of hiring a salesperson or receptionist against outsourcing the sales front. Cost, coverage, follow-up, risk and what you lose when they leave.
- GuideHow much does outsourcing sales cost?What drives the cost of outsourced sales for a small business, what is usually hidden in the quote, and how to get a real number for your volume in one call.
- Where we workOutsourcing sales in EuropeOutsourced sales for small businesses across Europe, run from an EU desk in Malta. English-speaking callers, EU data, GDPR by default. Replies in minutes, quotes chased, meetings booked.
- ServiceOutsourced sales for small businessesOutsourced sales run as one service: replies in minutes, qualification, appointment setting, quote follow-up and customer reactivation. People, not bots.