In-house
or outsourced?
Sometimes you should hire. Here is the fair comparison.
- one hire, per month
- €2,400
- sets the desk’s price
- Volume
- a hire covers. The desk covers 84.
- 40h
One hire is about €2,400 a month.
Salary, social contributions, a phone, a laptop, a CRM seat, the recruitment fee, and the time you spend managing them. Most owners underestimate the real cost by half.
An outsourced desk costs a fraction of that, everything included, and is priced on your volume alone. The gap pays for a lot of marketing.
A hire works forty hours. Enquiries arrive across eighty-four.
An in-house person answers nine to five, Monday to Friday, when not on holiday or sick. Enquiries arrive at eight in the morning, at lunch, at seven in the evening and on Saturday.
A hire chases quotes when they remember.
This is the real difference. One person, however good, drops follow-up when the day gets busy.
When a hire leaves, the pipeline leaves with them.
The relationships, the notes, the half-finished quotes, all in their head and their phone. A desk keeps every conversation logged against the lead.
Hire when selling needs deep product knowledge, or when you are past fifty staff.
If your sale is technical and takes weeks of consultation, you need a person who lives the product. If you have more than fifty staff, you probably need a sales manager.
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
Less than one hire. Never off sick.
One hire in Malta is about €2,400 a month before tools, holidays and notice. They cover forty hours.
We price on volume, nothing else. One call and you have a number in writing.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1The call. One number in writing.
- Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
- Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
- Day 3 to 5Scripts approved. Test enquiries. Live.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
Can we do both?+
Yes. Most businesses over ten staff do. The desk runs the front end. Your salesperson closes.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- GuideHow much does outsourcing sales cost?What drives the cost of outsourced sales for a small business, what is usually hidden in the quote, and how to get a real number for your volume in one call.
- GuideThe benefits of outsourcing sales for a small businessWhat a small business actually gains from outsourcing sales: faster replies, chased quotes, a full diary, a clean pipeline and one number every Monday. And what it does not fix.
- ServiceOutsourced sales for small businessesOutsourced sales run as one service: replies in minutes, qualification, appointment setting, quote follow-up and customer reactivation. People, not bots.
- ServiceSales pipeline management: every lead worked until it closesOutsourced sales pipeline management. Every lead tracked from enquiry to won or lost, worked by a person, reported weekly with reasons. No CRM for your team to learn.
- Where we workOutsourcing sales in EuropeOutsourced sales for small businesses across Europe, run from an EU desk in Malta. English-speaking callers, EU data, GDPR by default. Replies in minutes, quotes chased, meetings booked.