GuideMalta

What outsourcing
sales costs.

There is no honest price list. Here is what moves the number, and how to get yours in one call.

One hire against the desk
€2,400one hireper montha fractionthe desk8 to 8 · 7 days+ tools, training, holidays, notice
one hire, per month
€2,400
what should set the price
Volume
to a written price
1 call
What drives the price

Volume. Then channels and languages. Not features.

The honest driver is how many conversations a desk handles for you a month. A conversation is one lead, one thread, however many calls and messages it takes.

Features should not change the price. Follow-up, booking, reactivation and reporting are the job.

Funnel diagram: enquiries narrow to replied in minutes, qualified, and booked.
Enquiries to bookings
What is hidden

Per-minute rates, minimum terms, setup fees, and the bot.

Watch for per-minute or per-call billing, which punishes you for good conversations. Watch for twelve-month minimums signed on day one.

Ask for the exit before you ask for the price. A target in writing, no contract for the first ninety days, and free work if the target is missed.

Clock showing the first five minutes after an enquiry, next to bars showing 78 percent of buyers choose the first reply and one in ten can be reached after an hour.
Speed to lead
The comparison

One in-house hire is about €2,400 a month.

Salary, social contributions, a phone, a laptop, a CRM seat, the recruitment fee, and the time you spend managing them. Most owners underestimate the real cost by half.

A desk should cost a fraction of that, cover more hours, chase every quote, and keep the record when people change.

Bar comparison: one in-house hire at about 2,400 euro a month against the desk at a fraction of that.
One hire against the desk
How ours works

Priced on your volume. Written down after one call.

We price on conversation volume, nothing else. Every service is in every tier.

We do not publish the list because it would be wrong for most people who read it. Twenty minutes with our sales team and you have a written price and a written plan to test both.

  • Priced on volume, nothing else
  • Every service in every tier
  • Portal, reports and tooling in the retainer
  • Setup in two to five days
Diagram of a sales lead moving through five stages: lead, reply within five minutes, qualify, book into the diary, won.
One lead, start to finish
People, not bots

A person persuades. A machine only reminds.

No AI voice on any call that sells. We always say who we call for.

Nine to one and four to seven. Never on a Sunday.

Two speech bubbles: a caller saying it is Maria from your business, and a customer confirming Thursday morning.
A person, in your name
Setup

Live in two to five days. Nothing to install.

Day one: the call, one number in writing, and discovery. Day two: channels connected. By day five we are answering.

Your phone rings as before. What you cannot take comes to us.

A week of diary slots, Monday to Saturday, filling with confirmed appointments.
The diary, filled and confirmed
How it works

How it runs.

  1. 01

    One call. One map.

    Twenty minutes. How enquiries reach you today, and what happens after.

  2. 02

    Discovery. Your knowledge base.

    You talk us through the business, even as a voice note. It becomes the desk’s playbook.

  3. 03

    Connect the channels.

    Phone, WhatsApp, inbox, form, diary. Two to five days.

  4. 04

    We work the pipeline.

    Replies, chasers, bookings, callbacks. Every touch logged.

  5. 05

    One page, every Monday.

    Leads, replied, booked, won, lost. And why.

What to look out for

Seven questions to ask anyone.

  1. 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
  2. 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
  3. 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
  4. 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
  5. 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
  6. 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
  7. 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day

Day by day.

  1. Day 1The call. One number in writing.
  2. Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
  3. Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
  4. Day 3 to 5Scripts approved. Test enquiries. Live.
  5. Day 7Your first Monday Number.
  6. Day 30The first month reviewed against the plan. The knowledge base updated.
The offer

Priced on your volume.

  • —Priced on volume. Nothing else.
  • —Every service in every tier.
  • —No contract for the first ninety days.
  • —One business per trade, per town.
Built for you

A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.

How pricing works

Questions

Questions.

Why do you not publish prices?+

Volume, channels, languages and bespoke tooling change the number by a lot. One call and you have a price in writing.

Is there a contract?+

Three months at a time, after a first month reviewed together.

Do customers know they are not talking to my team?+

They talk to a person who answers as your business. We never say we are an agency.

Do you use AI to call?+

No. A machine may send a reminder. Only a person makes a call that sells.

Is this just answering the phone?+

No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.

Let’s look at your sales front.

Twenty minutes with our sales team. We map how enquiries reach you, and what happens after.

In Malta. In your name. People, not bots.