Appointment setting.
A diary of people who are ready.
We qualify, book into your diary, confirm the day before, and refill if it moves. You turn up.
- questions before booking
- 3
- before: a confirmation
- 24h
- back-and-forth on slots
- 0
Three or four questions, asked the way you would ask them.
Before we book anything we ask what you would ask. What is the job?
A lead that does not fit gets a polite answer and a note. A lead that fits gets the next available slot.
Straight into your calendar. Confirmed. Rebooked when it moves.
We have read and write access to your diary, with the rules you set. Mornings only, no Fridays, forty-five minutes travel between visits, whatever they are.
The day before, a confirmation text from a person. If they cancel, the slot goes to the waiting list.
One desk. Every channel. Every lead worked.
Your channels route to one desk in Malta. A person answers as your business, in minutes.
We qualify, book, chase and log every lead. You see it all on one page every Monday.
- Reply in minutes
- Qualify and book
- Chase every quote
- Call past customers back
Most sales need four touches. Most stop at one.
Day two: a message. Day five: a call.
The single biggest change most clients see in month one.
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
Live in two to five days. Nothing to install.
Day one: the call, one number in writing, and discovery. Day two: channels connected. By day five we are answering.
Your phone rings as before. What you cannot take comes to us.
Less than one hire. Never off sick.
One hire in Malta is about €2,400 a month before tools, holidays and notice. They cover forty hours.
We price on volume, nothing else. One call and you have a number in writing.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1The call. One number in writing.
- Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
- Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
- Day 3 to 5Scripts approved. Test enquiries. Live.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
Which calendars do you work with?+
Google Calendar, Outlook and most clinic and trade booking systems with a shared calendar. Ask on the first call.
Do you set B2B meetings?+
Yes. For B2B services, the same desk qualifies inbound leads and books discovery calls. Cold outbound only where it clearly fits, with your approved scripts.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- ServiceOutsourced sales for small businessesOutsourced sales run as one service: replies in minutes, qualification, appointment setting, quote follow-up and customer reactivation. People, not bots.
- Where we workThe sales front for clinics in MaltaOutsourced front desk and patient follow-up for dental, physio, aesthetic and veterinary clinics in Malta. Calls answered, recalls booked, no-shows refilled. In your clinic’s name.
- Where we workThe sales front for trades in MaltaOutsourced sales for plumbers, electricians, builders, aluminium, kitchens and AC in Malta. Enquiries answered while you are on site, quotes chased, jobs booked. In your name.
- ServiceLead follow-up: every quote chased until there is an answerA follow-up service for small businesses. Every quote, proposal and quiet lead chased by a person on a fixed rail: day 2, 5, 9, 14. Every touch logged.
- GuideHow long does it take to set up outsourced sales?Two to five working days for a single-site business. Up to two weeks for several sites or languages. Here is exactly what happens on each day, and what you need to have ready.