The sales front
for gyms and studios.
Someone asks about a trial class at nine at night. We answer, book them in, and call after the class. As your studio.
- our reply to an enquiry
- < 5 min
- seven days
- 8 to 8
- calls to lapsed members
- Monthly
Trial classes that never become members.
People ask about prices and trial classes in the evening, when the front desk is busy or closed. Many never hear back.
Those who try a class often get no call after it. They were ready to join, and nobody asked.
We answer, book the trial, and call after it.
We answer every enquiry from Instagram, WhatsApp, your website and the phone in your studio’s name: goals, times that suit, and which class fits.
Then we book the trial and send a reminder the day before.
- Enquiries answered in minutes
- Trial classes booked and reminded
- A call after every trial
- Lapsed members called back every month
The day after the trial decides it.
We call the day after the trial: how was it, which plan fits, when do they want to start. Then we book the first session, or pass them to your team to sign up.
Members who stopped coming are easy to ask back.
Members drift away after a holiday, an injury or a busy month. We call them with a reason: a new class, a new timetable, a return offer you set.
Only your own members, and only those who agreed to hear from you.
Day by day.
- Day 1Twenty minutes. One number: trials booked, or trials that became members.
- Day 2Instagram, WhatsApp, the website form and your booking system connected.
- Day 3 to 5We go live on new enquiries. Lapsed members follow in week two.
- Day 7Your first Monday Number: enquiries, trials, new members, members back.
Questions.
Do you sell memberships on the phone?+
We explain the plans and prices you give us, and book the start. Payment and contracts stay with your studio.
Do you work with personal trainers?+
Yes, with studios and gyms that have a team of trainers to book.
Do you message people who never joined?+
Only people who asked you and agreed to hear back. Never bought lists.
Do you work with more than one gym per town?+
No. One gym or studio per town.
- 1Lead Connect, as reported by Vendasta. Why lead response time matters, 2025.78% of customers buy from the company that responds first. The original survey is not published online.
- 2InsideSales.com and Dr James Oldroyd, MIT. Lead Response Management Study, 2007.Six companies, over 15,000 leads and 100,000 call attempts. Contact odds 100 times and qualify odds 21 times higher at 5 minutes than at 30; contact odds fall more than 10 times in the first hour.
- ServiceAppointment setting: meetings, visits and bookings into your diaryAppointment setting for small businesses in Malta. Leads qualified, visits and calls booked into your diary, confirmed the day before.
- ServiceCustomer reactivation: past customers called with a reason to returnCustomer reactivation for small businesses in Malta. Past customers called every month with a reason to come back. By a person, in your name.
- ServiceSpeed to lead: every enquiry answered in minutesLead response for small businesses in Malta. Phone, WhatsApp, email and web forms answered by a person within minutes, eight to eight, seven days.
- ServiceWhatsApp sales: your business number, answered by a personWhatsApp sales for small businesses in Malta. Every message answered by a person in minutes, price lists and bookings sent, quiet threads chased.
- Where we workSales outsourcing in MaltaOutsourced sales for small businesses in Malta. Every call, WhatsApp and web enquiry answered in minutes, every quote chased, every meeting booked. In your name.