The front desk
for clinics.
Reception is with a patient. The phone rings out. We answer it, book the recall, refill the slot. As your clinic.
- calls go unanswered
- 1 in 3
- one receptionist, per month
- €2,400
- seven days
- 8 to 8
Reception cannot be on the phone and with the patient at the same time.
A dental, physio, aesthetic or veterinary clinic in Malta runs on a diary. Every empty slot is money gone.
Then there are the recalls nobody sends, the treatment plans nobody chases, the no-shows nobody refills. None of that is reception’s fault.
Six things. Every one, in every tier.
The Overflow Line: what reception cannot take comes to us, eight to eight, seven days. Inbox Zero: every web form and message answered within the hour.
- Overflow calls answered as your clinic
- Web forms and WhatsApp answered within the hour
- Reminders, confirmations and refilled slots
- Recalls called every month
In Malta, the enquiry is a WhatsApp.
A photo and ‘can you do this?’ at nine at night. They expect an answer before breakfast.
We run your WhatsApp Business number with your phone line. A person on every thread, logged like a call.
Most sales need four touches. Most stop at one.
Day two: a message. Day five: a call.
The single biggest change most clients see in month one.
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
Patient data stays in the EU.
Clinics hold sensitive data. We act as your processor under a data processing agreement that names every use.
Live in two to five days. Nothing to install.
Day one: the call, one number in writing, and discovery. Day two: channels connected. By day five we are answering.
Your phone rings as before. What you cannot take comes to us.
Less than one hire. Never off sick.
One hire in Malta is about €2,400 a month before tools, holidays and notice. They cover forty hours.
We price on volume, nothing else. One call and you have a number in writing.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1Twenty minutes. One number: bookings, recalls or answered calls. Scripts from how your reception speaks.
- Day 2Call forwarding for the overflow. Read access to the diary. WhatsApp and web form connected.
- Day 3We go live. Same day setup is common for a single-site clinic.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
Do patients know they are not talking to reception?+
They talk to a person who answers as your clinic, with your scripts and your diary. Your patients hear your clinic’s name.
Which clinics do you work with?+
Dental, physio, aesthetic and veterinary clinics in Malta. One clinic per town.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- Where we workSales outsourcing in MaltaOutsourced sales for small businesses in Malta. Every call, WhatsApp and web enquiry answered in minutes, every quote chased, every meeting booked. In your name.
- ServiceAppointment setting: meetings, visits and bookings into your diaryAppointment setting for small businesses. Leads qualified, meetings and site visits booked straight into your diary, confirmed the day before, rebooked when they move.
- ServiceCustomer reactivation: past customers called with a reason to returnReactivation calls for small businesses. Past customers called every month with the month’s offer or a due service. By a person, in your name. The cheapest sales you will ever make.
- ServiceSpeed to lead: every enquiry answered in minutesA speed-to-lead service for small businesses. Phone, WhatsApp, email and web forms answered by a person within minutes, eight to eight, seven days.
- GuideHow long does it take to set up outsourced sales?Two to five working days for a single-site business. Up to two weeks for several sites or languages. Here is exactly what happens on each day, and what you need to have ready.