Outsourcing sales.
The real benefits.
Five things that actually change. And one thing it does not fix.
- of buyers choose the first business that replies
- 78%
- our reply time on every channel
- < 5 min
- on every quote before we let it go
- 4 touches
Every enquiry gets answered while you are working.
This is the big one. The owner of a small business cannot answer the phone during a job, a treatment, a meeting or dinner.
Quotes get chased. All of them. Every time.
Follow-up is the job nobody does. A desk whose job it is will chase every quote on a fixed rail until there is a yes or a no.
Your selling time goes to people who are ready.
Qualified leads, booked into your diary, confirmed the day before. You stop spending Tuesday afternoons on the phone with people who were never going to buy.
You know what happened this week.
One page every Monday. Leads in, replied, booked, won, lost, and why.
It costs less than one hire, and it does not leave.
An in-house hire is about €2,400 a month in Malta, plus tools, training and the three months to find them. And when they go, the pipeline goes with them.
It does not fix a bad offer, bad work or no enquiries.
If nobody is enquiring, a sales desk has nothing to answer. If the work is poor, follow-up only speeds up the bad reviews.
We say this on the first call. If the fit is not there, we say so and leave it.
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
Less than one hire. Never off sick.
One hire in Malta is about €2,400 a month before tools, holidays and notice. They cover forty hours.
We price on volume, nothing else. One call and you have a number in writing.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1The call. One number in writing.
- Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
- Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
- Day 3 to 5Scripts approved. Test enquiries. Live.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
Is outsourcing sales only for big companies?+
No. It works best for businesses with two to fifty staff, where the owner is still doing the front end and losing enquiries to it.
Why do you not publish prices?+
Volume, channels, languages and bespoke tooling change the number by a lot. One call with sales and you have a price in writing.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- GuideWhat to look out for when outsourcing salesSeven questions to ask any outsourced sales provider before you sign. Bots, data, exclusivity, reporting, the exit and the opening line. Written by a desk that answers all seven.
- GuideHow much does outsourcing sales cost?What drives the cost of outsourced sales for a small business, what is usually hidden in the quote, and how to get a real number for your volume in one call.
- GuideIn-house vs outsourced sales for a small businessAn honest comparison of hiring a salesperson or receptionist against outsourcing the sales front. Cost, coverage, follow-up, risk and what you lose when they leave.
- ServiceOutsourced sales for small businessesOutsourced sales run as one service: replies in minutes, qualification, appointment setting, quote follow-up and customer reactivation. People, not bots.
- Where we workSales outsourcing in MaltaOutsourced sales for small businesses in Malta. Every call, WhatsApp and web enquiry answered in minutes, every quote chased, every meeting booked. In your name.