One lead,
start to finish.
Follow one enquiry from arrival to won or lost. That is the whole service.
- of buyers choose the first business that replies
- 78%
- our reply time on every channel
- < 5 min
- on every quote before we let it go
- 4 touches
The enquiry arrives. Phone, WhatsApp, email or form.
A customer in Mosta sends a WhatsApp with a photo. ‘Can you do this and how much?’ It lands on the desk in Malta at the same moment it lands on your phone.
A person replies, as your business.
‘Hi, it’s Maria from your business. Yes, we do these.
Three questions. Then a booking.
What is the job, when do you need it, roughly what budget. The customer picks Thursday.
You visit.
You send the numbers from the van. The desk puts them in your template, sends the quote, and starts the follow-up rail.
The chase. ‘Any questions on the quote?’
A call from the same person who booked the visit. The customer says a competitor is cheaper.
Won. Or lost, with a reason.
The customer says yes. The job goes in the diary.
Reactivation. The same customer, called again.
Ninety days later the desk calls the customer who said no with the month’s offer. Or calls the customer who said yes to ask how it went, and whether they would leave a review.
A person persuades. A machine only reminds.
No AI voice on any call that sells. We always say who we call for.
Nine to one and four to seven. Never on a Sunday.
Your data stays in the EU.
We are your processor. The agreement names every use.
One business per trade, per town. We never sell for your competitor.
Live in two to five days. Nothing to install.
Day one: the call, one number in writing, and discovery. Day two: channels connected. By day five we are answering.
Your phone rings as before. What you cannot take comes to us.
Less than one hire. Never off sick.
One hire in Malta is about €2,400 a month before tools, holidays and notice. They cover forty hours.
We price on volume, nothing else. One call and you have a number in writing.
How it runs.
- 01
One call. One map.
Twenty minutes. How enquiries reach you today, and what happens after.
- 02
Discovery. Your knowledge base.
You talk us through the business, even as a voice note. It becomes the desk’s playbook.
- 03
Connect the channels.
Phone, WhatsApp, inbox, form, diary. Two to five days.
- 04
We work the pipeline.
Replies, chasers, bookings, callbacks. Every touch logged.
- 05
One page, every Monday.
Leads, replied, booked, won, lost. And why.
Seven questions to ask anyone.
- 01Do they say who they call for?Ask for the opening line, word for word. It should be your name.
- 02Person or bot?Ask what a machine does and what a person does. Customers hang up on AI voices.
- 03Where does the data live?Ask for the data agreement first. It should say EU, and name every use.
- 04Do they work for your competitor?Ask for exclusivity by trade and town, in writing.
- 05What do you see, and how often?Weekly. Leads, replies, bookings, wins, losses, reasons.
- 06What if it does not work?A target in writing, a plan in writing, and a review at month one.
- 07How long until live?Two to five days is normal. More than two weeks is a sign.
Day by day.
- Day 1The call. One number in writing.
- Day 1 to 2Discovery. A call or a voice note. We build your knowledge base and scripts from it.
- Day 2Channels connected. Phone, WhatsApp, inbox, form, diary.
- Day 3 to 5Scripts approved. Test enquiries. Live.
- Day 7Your first Monday Number.
- Day 30The first month reviewed against the plan. The knowledge base updated.
Priced on your volume.
- —Priced on volume. Nothing else.
- —Every service in every tier.
- —No contract for the first ninety days.
- —One business per trade, per town.
A private page with your pipeline live. Then the tools your sales need, built as we go, as part of the service.
Questions.
What if a customer asks something the desk cannot answer?+
They say so, take the question, and a person comes back within the hour with your answer. They never guess.
Do customers know they are not talking to my team?+
They talk to a person who answers as your business. We never say we are an agency.
Do you use AI to call?+
No. A machine may send a reminder. Only a person makes a call that sells.
Is this just answering the phone?+
No. The reply, the questions, the booking, the follow-up, the call after. The whole sale, in your name.
- ServiceOutsourced sales for small businessesOutsourced sales run as one service: replies in minutes, qualification, appointment setting, quote follow-up and customer reactivation. People, not bots.
- ServiceSpeed to lead: every enquiry answered in minutesA speed-to-lead service for small businesses. Phone, WhatsApp, email and web forms answered by a person within minutes, eight to eight, seven days.
- ServiceLead follow-up: every quote chased until there is an answerA follow-up service for small businesses. Every quote, proposal and quiet lead chased by a person on a fixed rail: day 2, 5, 9, 14. Every touch logged.
- ServiceSales pipeline management: every lead worked until it closesOutsourced sales pipeline management. Every lead tracked from enquiry to won or lost, worked by a person, reported weekly with reasons. No CRM for your team to learn.
- GuideHow long does it take to set up outsourced sales?Two to five working days for a single-site business. Up to two weeks for several sites or languages. Here is exactly what happens on each day, and what you need to have ready.